We take pride in the quality of our jewelry and want you to be completely happy with your purchased items.
Items purchased in-store at our Costa Mesa location can be exchanged within one week of purchase for store credit only. Items must be unworn and with original receipt.
Online returns must be pre-authorized prior to shipment by contacting us at email@example.com. Online purchases may be returned within one week (7 days) of delivery. Returns must be properly packed, original packaging is recommended, and sent at the customer's expense.
Upon arrival of your return, we will credit the original form of payment within five business days. Please note: banking institutions make take additional time to process and post the transaction to your account.
We recommend purchasing Route Shipping Insurance for your order at checkout. We are not held responsible for damaged, stolen or lost items on international or domestic orders. If your package is lost, damaged or stolen during shipping, please file a claim with Route Shipping Insurance.
Import duties, taxes and charges are not included in the item price or shipping charges. All custom fees are the responsibility of the recipient. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
All sales are final on international/Canadian orders. We do not refund or accept exchanges on international/Canadian orders, excluding orders covered by Route Shipping Insurance purchased at checkout. If you'd like to return or exchange an item shipped internationally, you can do so by filing a claim with Route Shipping Insurance.
We are not responsible for lost or stolen packages on international orders, excluding orders covered by Route Shipping Insurance purchased at checkout. If your package was lost, damaged, or stolen during international shipping, please file a claim with Route Shipping Insurance.
We offer complimentary repairs for the life of your May Martin piece. We are unable to re-plate gold items. Each repair needs to be evaluated first with a photograph that is emailed to us and once again when we physically receive the piece to determine what kind of repair technique will be used. Only broken chains or clasps will qualify for complimentary repair. Contact firstname.lastname@example.org or visit us in-store for repair inquiries.
Please allow 7-10 business days for your repair to be completed and shipped.
If you wish to fully replace your chain with a new one there will be a charge associated which varies from piece to piece.
Everyone has a different chemical balance within their body which affects how various metals wear on your skin, we don’t offer re-plating on our pieces at this time. For more information on how to properly care for your jewelry, please refer to our Jewelry Care page.
SHIPPING FOR RETURNS AND REPAIRS:
Online returns and repairs must be pre-authorized prior to shipment by photograph that is emailed to us at email@example.com.
Shipping costs are the customer's responsibility. Customers are responsible for return shipping fees. All original shipping fees are non-refundable. We recommend insuring your package, as we will not be held responsible for damaged or lost items.
Repairs are typically completed within 7-10 business days. Once completed, you will receive an invoice to pay for the return shipping of your repaired item. Your item will be shipped back to you once payment is received.
Please contact firstname.lastname@example.org prior to shipping repairs.