REPAIRS & RETURNS
We take pride in the quality of our jewelry and want you to be completely happy with your purchased items.
Items purchased in-store at our Costa Mesa location can be exchanged within one week of purchase for store credit only. Items must be unworn and with original receipt.
Online returns must be pre-authorized prior to shipment by contacting us at firstname.lastname@example.org. Online purchases may be returned within one week (7 days) of delivery. Returns must be properly packed, original packaging is recommended, and sent at the customer's expense.
Upon arrival of your return, we will credit the original form of payment within five business days. Please note: banking institutions make take additional time to process and post the transaction to your account.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
We offer complimentary repairs for the life of your May Martin piece. We are unable to re-plate gold items. Only broken chains or clasps will qualify for complimentary repair. Contact email@example.com or visit us in-store for repair inquiries.
SHIPPING FOR RETURNS AND REPAIRS:
Online returns and repairs must be pre-authorized prior to shipment by contacting us at firstname.lastname@example.org.
Shipping costs are the customer's responsibility. We recommend insuring your package, as we will not be held responsible for damaged or lost items.
Repairs are typically completed within 5-7 business days. Once completed, you will receive an invoice to pay for the return shipping of your repaired item. Your item will be shipped back to you once payment is received.
Please ship items to:
MAY MARTIN INC
2930 Bristol Street
COSTA MESA, CA 92626